Steinhafels Sales Interns 2017: What They Learned

Customers may have noticed that some of our Sales Associates this Summer were a little… ahem… younger than others :) That’s because Steinhafels has a thriving Sales Internship Program! It gives college students a chance to work in our real-life sales environment for an entire summer. This is the 3rd year for the program, and each summer it gets about double the applications of the previous year. Some of our interns even go on to be full time staff members!

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Jane Peterson is the Recruiting Manager in our HR Department. She says having a hands-on internship program just makes sense for a close-knit company like Steinhafels–where customer service is the number one priority. “Several of this year’s interns will be staying on part-time while in school this next semester. As graduation gets closer for them we will start discussions about full-time positions, and possibly leadership roles within the company.”  

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Peterson says she feels each year the program improves, thanks in part to feedback from the interns who have been through it. Organizers have enhanced the training so students learn more in a shorter period of time, and can hit the sales floor running as soon as possible. Peterson says that has led to this year’s interns doing exceptionally well on the sales floor!

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It’s interesting to see things from the “intern” point of view–students who are just beginning to enter the adult workforce. I think we all get so wrapped up in our jobs and lives, we sometimes forget that excitement we used to feel on the first day of a new job, or as we began a new career. We asked each intern to reflect on a variety of topics–the internship, challenges, fun moments, what it means to be a “millennial”, future goals, etc. Here’s what they had to say!

Taylor Allen, Appleton Store, UW-Eau Claire

Taylor

Taylor will be a Junior this year, and will actually be graduating in a total of 3 1/2 years! She’s a Marketing Major and hopes to pursue a career in Sales.

“I originally applied for this internship because I had a great first impression with Jane, who was recruiting at my school. I also really liked the fact that this internship gave you the opportunity to learn about all of the aspects of a business. I wanted to be able to gain more knowledge in the business field, and I felt that this internship would be the best opportunity to do so.”

Andrea Beck, Waukesha Store, UW-Whitewater

Andrea

Andrea is a Public Relations Major with a Minor in Advertising. She’s going to be a Senior.

“I’ve have had two other jobs and have a job at school. My first job was at a cheerleading gym in Sussex, WI. I coached athletes of all ages, taught tumbling and stunt classes, and also worked camps. Last summer I worked as a beverage cart girl at The Legends at Bristlecone. At school I work in our computer labs and answer all calls made to the university. This internship is my first full-time job, so that was a little hard to adjust to, but now I don’t really mind it. One of the similarities in all the jobs that is that I work weekends, so that wasn’t anything out of the ordinary for me. Working at Steinhafels has been really fun and I have met some awesome people through this job. Although, I have learned that retail may not be for me. I would not be able to work off commission, and do not see myself wanting to work weekends the rest of my life. Also, this is my first “professional” job, so dressing up everyday is fun but can be a little tiresome. (I know I will have to for my future jobs as well!) I would say the biggest difference is the age of co-workers. I am not used to working with so many adults. The ratio of younger adults to older adults is usually opposite at my other jobs. I can’t complain though, the other employees have been great and really fun to work with.”

Bailey Corbin, Waukesha Store, UW-Whitewater

Bailey

Bailey is in her final year as a Human Resources Major, and will graduate in the Spring.

“I would say that people are most skeptical about millennials because they have a different way of working and thinking. Many people don’t like a large amount of change, and with technology rapidly growing the way it is, older adults do not consider that daily tasks both at home and work can be done in non-traditional ways. With that being said, the amount of time taken for tasks and responsibilities can be cut in half due to millennials coming up with tech-savvy short cuts, which can lead people to believe we are ‘lazy’ when in reality it is just considered to be futuristic. How this can be applied directly to Steinhafels actually has to do with the new Dashboard system. Many Sales Associates did not know there was an area where you can leave notes about client development until I pointed it out to them. No one taught me there was this Client Development section, I just naturally decided to browse/explore to see what the new Dashboard system offers, and found this area. I wouldn’t necessarily say that I was trying to prove myself as a millennial with this action, but more-so just help my co-workers by pointing out this new feature in which they can organize and save client notes to refer back to. Moving forward, I hope the bad reputation of millennials can diminish over time, and people can come together to use old and new techniques in order to succeed in all aspects of life.”

Katie Dietlin, Madison Beltline Store, UW-Eau Claire

Katie

Katie will be a Senior, graduating with a degree in Marketing in the Spring.

“I think the biggest issue I dealt with this summer on the floor was competition and making myself ‘significant’ on a saturated sales floor.  I overcame that by being polite and not taking a hostile approach to customers, while trying to treat my fellow sales people with respect.”

Kate Hugo, Kenosha Store, Carthage College

Kate

Katie is a Senior Graphic Design and Marketing Major.

“I chose this internship because I felt that it did an amazing job encompassing/showcasing a company as a whole. I truly enjoyed learning about each department and how they affect and are affected by other departments. I think it’s vital to view companies as cohesive units and fully understand the benefits and consequences of the choices I make on other areas of the business.”

Yosiah Jamison, Kenosha Store, UW-Milwaukee

Yosiah

Yosiah will be a Sophomore this year, and was the youngest intern in the program. He’s Double Majoring in Marketing and Supply Chain Management.  

“The hardest thing about this internship was in the beginning, gaining credibility with such a small amount of product knowledge. I overcame this by utilizing my down time at work to study up on manufacturers, and go through the product knowledge site. Which is by the way, such an amazing tool. Thanks JR!”

Kristen Johnson, Oak Creek Store, UW-Stout

Kristen

Kristen will be a Junior, and is Majoring in Retail Merchandising and Management with a Concentration in Buying and Product Management with a Minor in Business.

“After I graduate, my goal is to be a buyer. Right after I graduate I will probably be in an assistant buyer position and work my way up to buyer. This internship has helped me realize that possibilities are endless in any company. Before this internship I never saw myself selling furniture, or the opportunities Steinhafels and the furniture industry have to offer. I now know that wherever I go there are endless opportunities for growth.”

Alex Kravitz, Waukesha Store, UW-Whitewater

Alex

Alex is going into his Senior year and Majoring in Marketing.

“Absolutely I would recommend this internship to others! It was a great opportunity to develop myself both professionally and personally. Steinhafels really invests a lot into their program, much more so than other internships I have heard about. We actually jump directly into sales, not busy work where we are grabbing coffee or gathering leads. The skills developed during the internship are very beneficial whether one decides to stay with the company or not–but it’s an incredible company to stick with–not to mention the resume building and networking it offers! If people are ready to take an internship seriously, I would highly recommend Steinhafels.”

Delaney Mielke, Oak Creek Store, UW-Madison

Delaney

Delaney is going into her fourth and final year of college, and is Double Majoring in Spanish and Retail & Consumer Behavior.

“My proudest moment at Steinhafels and the coolest item that I have sold this summer has been the Patriot Rocker Recliner during our Golden Ticket Sales day. I was working with a Spanish speaking family, and it was the first time that I was able to say I used both of my majors at the same time! I not only got to help a customer find a great deal, but working with them helped me see how far I have come in both speaking a second language and in working in retail. I rarely view Spanish and retail as similar, but it was a moment when all that I have been studying at school finally all came together in a real life setting. It was a moment that I did not even think would be a possibility, but will definitely stay with me after this internship.”

Kevin Miller, Menomonee Falls Store, UW-Eau Claire

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Kevin is going into his Junior year. He’s a Marketing Major with a Professional Sales Emphasis, and Science of Coaching Minor (Kinesiology).

“I thought the various department training was very eye opening! For me, it’s all about relationships, and building on them upon meeting new people. I really liked the Merchandising/Buyer training, as it entailed many aspects of the business (especially sales!) A few things it entails in my opinion include: The visuals and design aspect, negotiation and relationship building (like sales), and the analytical aspect from an operations/ marketing analytics standpoint of what is hot and trending.”

Nick Rech, Menomonee Falls Store, UW-Whitewater

Nick

Nick is a Senior Majoring in Marketing.

“As far as being intimidated on the floor… I do not have that feeling. Everyone at my store is very nice, and they don’t try to push their weight at all. As for tricks to gain customers’ trust–I like to find something to talk about that isn’t furniture, and get them more comfortable with me. This could be talking about sports, hobbies, or my internship and where I go to school. This has worked fairly well for me on the sales floor, and I have heard the same from Kevin!”

As you can see, not all of our interns major in Sales. Many are majoring in Marketing or other related fields. Peterson adds, “This internship focuses a lot on leadership as well, which can apply to almost any job.”

Do you know someone who would make a great Steinhafels intern? Applications are accepted starting in November!!

Check out some more pictures from this Summer’s Internship HERE.

Yosiah also had a funny and inspiring presentation on the final day of the internship. Check it out HERE.

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Day in the Life: A Steinhafels Intern

Internships.  They have evolved a lot since the days of the little intern who fetched coffee, and was at the boss’s beck and call.

Steinhafels values our interns–not only as workers, but as part of the Steinhafels family.  This is the second year of the Summer Sales & Leadership Internship.  Steinhafels Recruiting Manager Jane Peterson heads up the program.  She explains, “The internship focuses on sales and leadership.  Interns work alongside Steinhafels’ Store and Sales Managers to learn how to successfully execute the mission statement, by helping customers create the homes of their dreams. Interns train in many different areas of the company including:  Advertising, Merchandising, Operations, and Customer Service.”

Intern Lauren and Jane

We decided see what it’s like to be a Steinhafels intern.  After all, who doesn’t want to relive their college years a little bit?  Mitch Yahr is a Marketing Major at UW-Milwaukee.  He is from Germantown, and will be entering his Junior year (oh to be young again!)

Mitch spent a day in the Advertising Department.  Of course he had lots of questions about our jobs, but I also took the chance to ask him a few questions.

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Why did you major in Marketing?

Mitch:  My family always told me I was very relatable and personable.  I love talking with people and having social interaction.  In the Sales world you’re always talking.  On the Sales floor I love talking to people and getting to know their stories.

Why did you decide to become a Steinhafels intern?

I met Jane at a career fair in Whitewater.  I knew this was a relatively new internship, and Jane made it sound like I could be one of the pioneers for this internship, which is cool.

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What do you like about the Steinhafels’ brand?

When Steinhafels came to Menomonee Falls it was groundbreaking—literally and figuratively!  I love that Steinhafels is family owned and not publicly traded, and promotes a family atmosphere…. I also like how Steinhafels markets to a wide variety of people—not just high end or low end.

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What does an intern’s day entail?

I get to work around 9:30 a.m.  We have the early morning meeting.  Then I walk around the Sales floor and make sure everything is tidy and clean.  Then we usually walk the floor for a couple hours, and make sure everybody is taken care of.  We take a break for lunch, and then we head back to the floor to talk with customers.

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Have you sold anything yet?

Oh yeah.  I always start off by giving an introduction, and I ask them what they’re looking for. Then I have a couple of questions to ask on the way to the product—keep them engaged and make sure I take them to the best items possible.

It sounds like Mitch has learned a lot!  But Peterson says it’s about a lot more than just closing the deal.  She says, “Our interns walk away with a good understanding of what it is like to work in a professional environment.  One of the main objectives of the internship is for the interns to also really expand on their leadership skills.  The internship has the potential to grow into a leadership position amongst our sales team after the completion of the program.”

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As you can see in these pictures, it’s not all business all the time.  Our interns had a chance to check out a Brewers game with some of our executives, and to get a little goofy in a photo shoot.  We want to show them that even “adults” can have fun sometimes too!

Interns Brewers Game 7.28.16 PM

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Mitch is just one of our 15 standout interns this summer.  Our interns come from 6 different schools, and have worked in 5 stores this summer (Madison, Waukesha, Appleton, Oak Creek and Menomonee Falls).  We hope to expand the program to more stores next year.

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Do you know a student interested in a fun, competitive, and rewarding internship?  Let us know!  We start the recruiting process in fall at many different campus career fairs.  Applicants can start applying for Summer 2017 as early as November 2016.

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